POLICIES
Please also read our Privacy and Security policies
Customer Service Policy
TrackStick Australia Pty Ltd endeavors to send all stocked items the same day your order is received. Responsibility for the goods passes to the buyer once the goods have been passed to the carrier.In the unlikely event of a stock shortage or in the expectation of delivery delays TrackStick Australia will notify you within 3 working days of the date of your online purchase , notification will be in electronic format unless you included telephone contact details in your submission.
For customer service regarding warranty and returns please see our product warranty.
For customer service inquiries please call us on 08 9355 7370 or contact us
Payment and Shipping Policies
- All products are dispatched from our Perth distribution centre upon receipt of the payment.
- All prices - including shipping are quoted inclusive of GST.
- You are most welcome to come and visit us at our office during normal office hours and collect your orders.
- We do need your phone number and your e-mail details so that you can be contacted in case of any changes to your order.
- Overseas deliveries must be arranged with us directly - please call us with your order and payment details or fax in the purchase order instead.
- AU$11 for Australia Post e-parcels - delivery within 2-3 business days
- Free Pickup from our Perth offices
The majority of our freight is sent out by Australia Post e-Parcel service that requires a signature from customer upon delivery and is insured by Trackstick Australia.
In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.
International Parcels
For International mail we use Australia Post ‘Express Courier International Prepaid Products’ where we can send single Tracksticks internationally to the following Zones:
- Zone A NZ $34.65
- Zone B Asia/Pacific $36.90
- Zone C USA/Canada/Middle East $40.50
- Zone D Rest of world $42.30
Payment Options:
Trackstick Australia Pty Ltd do not accept purchase orders but can supply an invoice for pre-payment
Money Orders:
Payable to Trackstick Australia Pty Ltd . If you have used our online order form, please send money order with relevant details and the purchase ID number from the order. Your order will be sent when we receive the money order.
Cheques:
Payable to Trackstick Australia Pty Ltd. If you have used our online order form, please send cheque with relevant details on the back to match order form details. Your order will be sent once the funds have been cleared.
Payable at any Westpac or Online Banking
Account name Trackstick Australia Pty Ltd
BSB : 036037 Account number : 278190
Name of Bank Westpac Bank Corp
Account number 036037 278190
Bank Swift Code WPAC AU2S
Bank Telephone +61 8 9470 2811
We accept Visa and MasterCard credit cards. Please note we are up to date will all credit card fraud procedures and our shopping cart credit card payment section is secure.
GST:
All prices are inclusive of GST
The export of goods from Australia is controlled by laws and Government policies to:
- prohibit the export of certain goods either absolutely or conditionally; and
- adequately record Australia's international trade.
Trackstick Australia Pty Ltd (www.trackstickonline.com) will export to most overseas countries (excluding USA and Canada) in circumstances where we are not prohibited from so doing.
Legal
By downloading, installing, or using this software, you agree to be bound by the terms and conditions of the following license agreement. Please read this agreement carefully.
Trackstick Inc grants you a limited, non-exclusive license to use the software ("Software") in binary executable form in the normal operation of the applicable Trackstick products. Title, ownership rights, and intellectual property rights in and to the Software remain in Trackstick. This license is personal to you and you may make copies of the software only for your personal use. You agree that this license agreement does not need to be signed for it to take effect.
The software is provided on an "as is" basis without warranty of any kind -- either expressed or implied -- including, without limitation, any implied warranties of merchantability or fitness for a particular purpose. Trackstick does not warrant the performance of the software or that the software will meet your requirements or operate error free.
You acknowledge that this Software is the property of Trackstick Inc and is protected under United States of America copyright laws and international copyright treaties. You further acknowledge that the structure, organization, and code of the Software are valuable trade secrets of Trackstick Inc and that the Software in source code form remains a valuable trade secret of Trackstick. You agree not to de-compile, disassemble, modify, reverse assemble, reverse engineer, or reduce to human readable form the Software or any part thereof or create any derivative works based on the Software.
You agree that the use of all Trackstick GPS products are for personal location based data retrieval only. It is illegal to track someone without approval or use any tracking product in any vehicle that is not legally owned by the tracking system operator. The user of this software agrees to hold Trackstick harmless for any damage, injury or loss caused through the use of Trackstick products.
You agree not to export or re-export the Software to any country in violation of the export control laws of the United States of America.
trackstickonline.com
